Travel Agent Partner Agreement

Version 1.0. You accept it by ticking the box when you register as an agent.

Parties: Idea Holiday Private Limited, CIN U63030UP2022PTC172520, GSTIN 09AAGCI8928Q1ZK, registered office Shop No 129, Deva Palace, Viram Khand-1, Gomtinagar, Lucknow, Uttar Pradesh 226010 (“Tripzoy”, “we”) and the business that registers on tripzoy.com (“Agent”).

1. Platform role

Tripzoy runs an online marketplace that passes customer trip requests to agents and collects payments for them. Tripzoy is not the provider of the travel services the Agent sells. For each booking from an Agent quote, the contract for travel services is between the Agent and the customer.

2. Eligibility and KYC

The Agent must be a business registered in India with a valid PAN, GSTIN, bank account in the business's name, and a working mobile and email. It must upload the KYC documents listed on the site (PAN, GST certificate, cancelled cheque or bank letter, business registration/proof of address, ID of the authorised person). The Agent must keep them current. Tripzoy may approve, reject or suspend an account at its discretion, and may verify details with third parties (including Cashfree for vendor onboarding).

3. Leads

• (a) Tripzoy offers leads at its discretion, using its matching rules. No minimum volume is promised.
• (b) The Agent must accept or reject an offer within the time shown. Accepting means the Agent will contact the customer promptly (target: within 30 minutes during 07:00–23:00 IST) and send a quote through the platform.
• (c) Customer contact details shown after acceptance are confidential. They may be used only to serve that customer's trip request through Tripzoy.

4. Non-circumvention

For 12 months after a lead is first offered, the Agent must not take that customer's booking for the same or a similar trip outside the platform, or move them to another channel to avoid commission. If it does, the Agent pays the commission that would have applied, plus 100% of it as liquidated damages, and Tripzoy may suspend the account. Repeat customers the Agent can show it served before the lead date are excluded.

5. Quotes

Quotes must be accurate, complete and honest: real hotel names or a clear category, inclusions/exclusions, cancellation policy, validity date, and the taxes shown as calculated by the platform. No bait pricing, fake scarcity or misleading claims. A quote the customer accepts within its validity is binding on the Agent.

6. Pricing and taxes

The Agent sets its own prices and markup. It chooses its GST scheme (5% tour-operator or 18%) and is responsible for the GST charged on its supplies and for depositing the income-tax TCS on overseas packages. The Agent authorises Tripzoy to:

• (a) generate tax invoices, credit notes and vouchers in the Agent's name and GSTIN for bookings on the platform, using an invoice series reserved for it;
• (b) collect customer payments through Tripzoy's payment partner;
• (c) deduct the items in clause 7 before paying out.

7. Commission and deductions

For each booking, Tripzoy deducts from the customer payment:

• (a) the platform commission at the rate shown in the Agent's portal at the time the quote was sent (default 5% of the taxable value), plus GST at 18%;
• (b) GST-TCS under section 52 of the CGST Act;
• (c) TDS under the Income-tax Act 2025;
• (d) gateway fees, if the portal settings say the Agent bears them.

Tripzoy issues a commission tax invoice, a monthly statement, and TDS/TCS certificates. Rate changes apply only to quotes sent after 15 days' notice.

8. Payouts

Customer payments are split through Cashfree Easy Split into the Agent's vendor balance. Tripzoy releases a booking's payable amount on the settlement schedule shown in the portal (default: weekly, for bookings where travel has started or that have been confirmed for 7 days or more), less refunds, chargebacks and amounts due to Tripzoy. Tripzoy may hold payouts for bookings under complaint, chargeback or investigation.

9. Fulfilment

The Agent must deliver every service in the accepted quote, issue confirmations and vouchers through the platform on time, give the customer a 24×7 contact during travel, and handle on-trip problems. If a service cannot be delivered, the Agent must offer an equal or better alternative at no extra cost, or a refund.

10. Cancellations and refunds

The cancellation policy in the accepted quote applies. If the Agent cancels or fails to deliver, the customer gets a full refund of the affected services, and the Agent bears the refund and any gateway costs. Tripzoy may process the refund from the Agent's balance or future payouts.

11. Customer complaints

The Agent must respond to complaints raised through the platform within 24 hours and help Tripzoy's grievance officer resolve them within 30 days. Tripzoy may make a decision for the customer on a well-supported complaint and recover the amount from the Agent.

12. Reviews and ranking

Customers may review the Agent after travel. The Agent must not post or buy fake reviews, or put pressure on customers about reviews. Tripzoy ranks agents using ratings, response time, conversion and workload, and may change these factors.

13. Data protection

The Agent gets customer personal data only to fulfil the trip. It must:

• (a) use it only for that purpose;
• (b) protect it with reasonable security;
• (c) not sell it, share it or use it for marketing without the customer's separate consent;
• (d) delete it within 90 days after the trip, unless the law requires keeping it;
• (e) tell Tripzoy of any data breach within 24 hours.

Each party is responsible for its own compliance with the Digital Personal Data Protection Act 2023.

14. Conduct and legal compliance

The Agent holds all licences its services need, follows the law (including consumer, tax, foreign exchange and tourism rules), and does not use the platform for illegal, misleading or abusive activity.

15. Branding

The Agent may say it is “a travel partner on Tripzoy”. It may not use the Tripzoy logo in other ways, or claim “verified/approved by Tripzoy” beyond the KYC badge the platform shows.

16. Liability and indemnity

The Agent is liable for its services and indemnifies Tripzoy against claims, penalties and costs arising from its services, quotes, taxes, data misuse or breach of these terms. Tripzoy's total liability to the Agent is limited to the commission it earned from the Agent in the previous 3 months. Neither party is liable for indirect losses.

17. Suspension and termination

Either party may end this agreement with 15 days' notice. Tripzoy may suspend immediately for fraud, a KYC failure, non-circumvention breach, repeated complaints or legal risk. Bookings already confirmed must still be fulfilled; clauses 4, 7, 10, 13 and 16 survive.

18. Changes

Tripzoy may update these terms by notice in the portal and by email. Continuing to accept leads 15 days after the notice means acceptance.

19. Law and disputes

Indian law applies. Disputes go first to good-faith talks for 30 days, then to arbitration by a sole arbitrator under the Arbitration and Conciliation Act 1996, seated in Lucknow, in English. Courts at Lucknow have exclusive jurisdiction for interim relief.

Contact

Questions about this agreement: hellotripzoy@gmail.com or +91 96967 77391.