Terms & Conditions

These terms apply to your use of tripzoy.com and to travel services booked through Tripzoy, a brand of Idea Holiday Private Limited (CIN U63030UP2022PTC172520, GSTIN 09AAGCI8928Q1ZK), Shop No 129, Deva Palace, Viram Khand-1, Gomtinagar, Lucknow, Uttar Pradesh 226010. By using the website or booking with us you accept these terms.

1. Our role

We design and sell travel packages and arrange services such as hotels, transport, sightseeing and visa assistance. Services are delivered by independent suppliers (hotels, airlines, railways, cab operators, activity providers). Their own terms also apply, and we act as their agent or intermediary for those services.

2. Quotes, prices and availability

• Prices on the website are approximate “from” prices per person on twin sharing. They are not an offer.
• The price in your written quote or invoice is the price that applies, and is valid only for the dates and period stated in it.
• Prices depend on travel dates, hotel category, number of travellers, exchange rates, taxes and availability, and can change until booking is confirmed.
• Prices exclude airfare, meals and expenses not listed under “included”, and GST/TCS unless your quote says otherwise.

3. Booking and payment

• A booking is confirmed only when we send written confirmation (WhatsApp, email or voucher) after receiving the advance payment stated in your quote.
• The balance must be paid by the due date in your quote. We may cancel services if payment is not received on time.
• Pay only to the bank accounts or payment links shared by us from the official numbers and email shown on this website. Tripzoy staff will never ask for card PINs or OTPs.

4. Cancellations, changes and refunds

See our Refund & Cancellation Policy, which forms part of these terms.

5. Traveller responsibilities

• Carry valid government photo ID and, for international trips, a passport valid for at least six months along with the required visa.
• Follow the laws, local rules and safety instructions at each destination, and obtain required permits (some are arranged by us as stated in your quote).
• Give correct names exactly as on ID. Name corrections on tickets may attract airline charges.
• Inform us about medical conditions, mobility needs or dietary requirements before booking. Adventure activities carry risk and may need fitness and consent forms.
• Travel insurance is strongly recommended and is not included unless stated.

6. Itinerary changes and events beyond our control

Itineraries may change because of weather, road or flight disruptions, landslides, strikes, government orders, natural events or supplier issues. We will try to offer a comparable alternative. If we cannot, we will refund the unused portion of the service that we are able to recover from the supplier. We are not liable for extra costs caused by events outside our reasonable control.

7. Our liability

We are responsible for arranging the services we confirm in writing. To the extent permitted by law, we are not liable for acts, delays or defaults of independent suppliers, loss of baggage or valuables, injury or loss arising from activities you choose to join, or indirect losses. Our total liability for any booking is limited to the amount you paid to us for the affected service.

8. Website use

You agree not to misuse the site, submit false enquiries, scrape content or attempt to disrupt it. Content, logos and designs belong to us or their licensors. Photo credits are listed on the credits page.

9. Complaints

If something goes wrong, tell us as soon as possible, during the trip if possible, at +91 96967 77391 or hellotripzoy@gmail.com so we can fix it. Complaints made after the trip should reach us within 15 days of its end.

10. Governing law

These terms are governed by Indian law. Courts at Lucknow, Uttar Pradesh have jurisdiction, subject to any consumer rights you have under law.