Cancellation Policy

Version 1.0. Split from the earlier combined policy. What comes back to you, and when, is in our Refund Policy.

What a cancellation costs depends on the airline's fare rules or the hotel rate's policy, not on Tripzoy. We show these before you pay, and we show the exact charge and refund before you confirm a cancellation.

1. Flights

• The airline's cancellation and change charges apply and are passed on as the airline charges them. Some fares are non-refundable.
• Cancel before the airline's cut-off for your fare. After it, the airline treats the ticket as a no-show.
• If you do not board (a no-show), most airlines refund only some taxes, or nothing.
• Tripzoy's convenience fee and the GST on it are not refunded when you cancel a confirmed ticket.
• A ticket that is partly used, or a return trip where only one direction can be cancelled, is handled as the airline allows. Our team completes these by hand.
• Changing a name, date or route is the airline's decision. It may charge for it or refuse.

2. Hotels

• Every room rate shows its cancellation policy before you book: free cancellation until a date and time, a charge after it, or non-refundable.
• Times in a hotel's policy are in the hotel's local time.
• If you do not arrive (a no-show) or leave early, the hotel's policy decides the charge. Unused nights are usually not refunded.
• Tripzoy's convenience fee and the GST on it are not refunded when you cancel a confirmed stay.

3. How to cancel

1. Open your booking under My account and choose Cancel. You see the airline's or hotel's charge and your refund first, and nothing happens until you confirm.
2. If you cannot, write to hello@tripzoy.com from the email used for the booking, with the booking reference, or call +91 96967 77391.

The time your request reaches us is the time of cancellation. A request made after the cut-off or free-cancellation time is treated under the charges for that time.

4. If we cancel or the supplier cancels

• If we cannot confirm your booking, we cancel it and refund everything you paid, including the convenience fee and its GST.
• If the airline cancels or reschedules a flight, or a hotel cannot honour your stay, the airline's or hotel's rules decide your options, and we tell you by email and help you choose.

5. After you cancel

You get an email confirming the cancellation and the refund amount. The refund then follows our Refund Policy.